Trust and Safety

As our business grows and our community expands, we understand the importance of developing robust corporate social responsibility policies and adopting business practices that are transparent, accountable, and inclusive. Our Data Privacy Policy outlines how we collect, store, and handle electronic and biometric data, and identify each of our software and payment processing partners. Our Terms of Service describes in depth all business processes and procedures, and Ethos House Rules outline expected guest behavior. We encourage all our guests and partners to read our Diversity, Equity, and Inclusion Statement.

Guest Verification: We confirm the identity of each guest by requiring biometric verification of a government issued photo ID.

Enhanced Cleaning Practices: Ethos cleaning protocols exercise the highest standards, so that every guest enjoys a pristine, sanitary, and safe home.

Privacy and Security: We developed policies and procedures that protect guests’ right to privacy and safety, including our smart home devices, keyless entry systems, non-invasive decibel noise monitors, and outdoor-only home security cameras.

Communication and Emergencies: We always provide access to clear instructions and comprehensive guidebooks, as well as various contact methods, so we can quickly resolve unexpected issues or emergencies that may arise.

Risk Mitigation: All our properties are insured to reduce liability exposure and protected by guest security deposits to deter misuse and remedy any damages.